Civil Protection · 2015 – present

Years serving the community

I applied the same skills I use for my clients to solve real problems in emergency contexts.

Journey

Roles over the years

2015
Operational
Joined as a volunteer
Began my journey in the Civil Protection group of Settimo Milanese. Operational training, duty shifts, and participation in exercises.
2021
Management
Squad leader
Managed the group's evening shift schedule and coordinated on-duty teams.
2022
Management
Elected board member
Elected to the group's board of directors. Voluntarily stepped back from operational duties to focus on governance and communications.
2022–2025
Communication
Communications lead
Relaunched Facebook and Instagram pages, designed and built the official website, and created an automated alert bot system for real-time volunteer notifications.
2026
Operational
Milan Municipal Group
Concluded my journey in Settimo Milanese in February 2026. Currently in the process of joining the Milan Municipal Civil Protection Group.

What I built

Projects delivered

Web development
Sito ufficiale del gruppo
Designed and built from scratch the official website for the Settimo Milanese Civil Protection group. Goal: an institutional and informative online presence for local citizens.
Comunicazione
Rilancio Facebook & Instagram
Inactive pages brought back to life after years of silence. Content strategy for institutional and operational communication: never alarmist, always informative.
Automazione
Bot allerte in tempo reale
Automated notification system for volunteers. 24/7 monitoring of weather and operational alerts on the territory. Zero manual word-of-mouth, immediate response.

What I learned

What Civil Protection taught me

Communicating clearly under pressure. Having the right information is not enough — you need to deliver it at the right moment, in the right format, to the right person. That holds in an emergency just as much as in a product meeting.

Coordinating across different institutions — the Municipality, the Prefecture, the Region — each with its own procedures, pace and language. I learned that adapting how you communicate is not a courtesy: it is the only way to actually make things happen.

Building tools that have to work when it really matters. A bot that fails to send a notification at 3am is not a bug to fix in the next sprint — it is a volunteer who leaves late. That kind of responsibility changes the way you write code.

The difference between showing up and leaving something behind. When I joined, the group had no website, the social pages were dormant and volunteers were contacted by phone. When I left, there were tools that kept running without me. That is the only measure that counts.

Today

The next chapter

In February 2026 I concluded my journey in Settimo Milanese after eleven years. I am currently in the process of joining the Milan Municipal Civil Protection Group: a larger reality, with more complex scenarios and the same motivation as always.

© 2026 Andrea Tombolato – heyatom
Full-stack developer, freelancer, and Civil Protection volunteer.